General Terms and Conditions

§ 1 Scope and Provider

(1) These General Terms and Conditions (GTC) govern all orders placed via the online store, operated by juuicosmetics GmbH, Siegesstraße 21, 80802 Munich,

registered with the Commercial Register of the Local Court of Munich under number HRB 244886,

Managing Director: Christian Heyer


(2) All our deliveries, services, and offers are conducted exclusively according to these General Terms and Conditions. These terms apply to businesses and hence for all future business transactions, even if not explicitly re-agreed. The incorporation of a customer's terms and conditions that conflict with our GTC is hereby rejected.

(3) The contract language is Englisch or German.

(4) The currently valid General Terms and Conditions can be accessed and printed from our website at

§ 2 Contract Conclusion

(1) The display of products in the online store does not constitute a legally binding offer but rather an invitation to place an order (invitatio ad offerendum).

(2) By clicking the "Order now with obligation to pay" button, you are submitting a binding offer to purchase as per (§ 145 BGB).

(3) Upon receiving the purchase offer, you will receive an automated email confirming the receipt of your order. This confirmation does not signify acceptance of your offer, and no contract is formed at this point.

(4) A contract for the purchase of goods is only established when we either expressly accept the offer via email or dispatch the goods to you – whichever occurs first.

§ 3 Pricing

(1) The prices mentioned on our product pages are comprehensive of all applicable taxes (19% VAT) but do not include shipping costs.

§ 4 Payment Terms and Late Payment

(1) Customers can choose from the following payment methods:

  • PayPal
  • Sofortüberweisung (Klarna)
  • Giropay
  • Cash payment at a physical store (supermarket/drugstore) using a payment coupon
  • Credit card (Visa or Master)
  • Direct debit
  • Payment in advance

All payment methods, with the exception of Paypal and prepayment, are processed via our payment service provider, Novalnet.

(2) If a payment is overdue, you are obliged to pay the statutory default interest, which is five (5) percentage points above the base rate. For every reminder after the default begins, a reminder fee of 2.50 EUR will be charged unless a lower or higher damage can be demonstrated.

§ 5 Offset and Right of Retention

(1) You are entitled to offset only if your counterclaim has been legally validated, is undisputed or recognized by us, or stands in a reciprocal relationship with our claim.

(2) You can only exercise a right of retention if your counterclaim originates from the same contract.

§ 6 Delivery

(1) Unless otherwise agreed upon, delivery is made to the address you provide.

(2) We only deliver within the EU and Germany.

§ 7 Right of withdrawal

(1) Legal right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us RedExchange GmbH, Siegesstraße 21, 80802 Munich, +49/89/23713620, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

(2) Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

(3) Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

- To juuicosmetics GmbH, Siegesstraße 21, 80802 Munich, Germany,

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if notice is on paper)

- Date

(*) Delete where not applicable

(4) Legal exclusion of the right of withdrawal in certain cases

Unless the parties have agreed otherwise, the right of withdrawal shall not apply to the following contracts

  • Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly,
  • Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
  • Contracts for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature,
  • Contracts for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market, over which the entrepreneur has no influence,
  • Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery,
  • Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

(5) Modalities and costs for return

Please return the goods sufficiently protected to us (RedExchange GmbH, Siegesstraße 21, 80802 Munich). You have to bear the direct costs of the return (§ 357 paragraph 6 sentence 1 BGB).

(6) The complete cancellation policy can also be found at the following link:

§ 8 Warranty towards consumers

To consumers within the meaning of § 13 BGB, the statutory warranty provisions (§ 434 et seq. BGB).

§ 9 Warranty against entrepreneurs

(1) If you are an entrepreneur within the meaning of § 14 BGB, the following provisions of this paragraph shall apply.

(2) You are obliged to inspect the goods immediately and with due care for deviations in quality and quantity and to notify us of any obvious defects within seven (7) days of receipt of the goods; if you fail to notify us, the goods shall be deemed to have been approved, unless the defect was not identifiable during the inspection (Section 377 (1) of the German Commercial Code). The timely dispatch of the notification shall be sufficient to meet the deadline (Section 377 (4) HGB). This shall also apply to hidden defects discovered later from the time of discovery (Section 377 (3) HGB). In the event of a breach of the duty to examine and give notice of defects, the assertion of warranty claims shall be excluded (cf. Section 377 (4) HGB).

(3) The warranty period shall be one year from delivery of the goods.

§ 10 Transport damage

 (1) If you notice obvious transport damage on or after delivery, please claim the damage immediately to the delivery person and contact us as soon as possible.

(2) Neither the complaint nor the fastest possible contact are mandatory prerequisites for the assertion of any warranty claims, provided that the relevant requirements for the assertion are met.

§ 11 Liability

(1) We shall be liable without limitation for intent and gross negligence and in accordance with the Product Liability Act. For slight negligence, we are liable for damages arising from injury to life, limb and health of persons.

(2) In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the fulfillment of which you may regularly rely (cardinal obligation). The liability for slight negligence is limited to the amount of damages foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability also applies in favor of our vicarious agents.

§ 12 Final Provisions

(1) If any provision(s) of these GTC are deemed void or unenforceable, the validity of the remaining provisions remains unaffected.

(2) Contracts between you and us are governed solely by German law.

(3) If you are a merchant, a legal entity governed by public law, or a public-law special fund, the exclusive jurisdiction for all disputes arising from or in connection with our contracts shall be Munich.